Byron Bay Lighthouse at sunrise

IT Customer Support Officer

Job No: BYR347
Location: Mullumbimby, NSW

Byron Shire offers pristine beaches, diverse lifestyles, a magnificent natural environment and subtropical climate.  The priorities in our new Community Strategic Plan – Our Byron, Our Future are:

  • We have infrastructure, transport and services that meet our expectations
  • We cultivate and celebrate our diverse cultures, lifestyle and sense of community
  • We protect and enhance our natural environment
  • We manage growth and change responsibly
  • We have community led decision making which is open and inclusive

We value our employees and provide a rewarding and flexible working environment that celebrates our staff values:

  • We lead with enthusiasm and purpose
  • We are open, honest and respectful
  • We foster wellbeing and creativity
  • We achieve our goals an succeed together


We are looking for: A experienced and motivated staff member to permanently fill the part time position of IT Customer Support Officer within the Business Systems & Technology Team. If you are looking for an exciting opportunity with a Council, then this may be the role for you!

The successful applicant will provide first level support to users of the Councils Information Services environment, including business applications, systems software, desktop computers, peripherals and the communications network. 

The successful candidate will meet all the criteria set out in the Position Description for this newly created role.


We offer:

  • Part-time permanent 21hrs per week.

  • Salary and Conditions will be in accordance with the NSW Local Government (State) Award with an appointment at a salary in the range of $1,011.57 to $1,172.06 per week (dependent upon skills and experience), pro rata rates and conditions apply for part time positions.

  • Other benefits include 9.5% superannuation, education and training support, flexible work hours and an attractive salary packaging scheme. 


Click here to view position description


Pre Employment Screening Process

Reference Checks: Referees will preferably be your current or most recent supervisor and must be able to comment directly on your abilities in a work situation. If you have any objection to this action, your concerns should be raised in your application and be discussed with the Selection Panel.

Background Screening: Background checks verify the information you have provided in your application, and where applicable, also check for relevant criminal history. Checks may also include, for example, a confirmation of your employment history, qualifications/tickets.

You will receive an email to confirm your application has been received. 


Location: This position is based in Mullumbimby, however Council can require you to work from other work sites as required for operational reasons.

Contact: Colin Baker, Manager Business Systems & Technology - 02 6626 7114

Closing date: Monday, 30 March 2020 9:00am (NSW time).  Late applications will not be permitted. 


How to apply:

Please note: Once you start your online application you cannot save and return to it later.  You must use your own email address and not one used previously by another person that has applied for a position with Council.

You may wish to prepare your responses in a Word document, and then COPY and PASTE into the fields below.  


Step 1: Fill out our online application form below. Once you have completed all the questions, click 'Next'

Step 2: You will be asked to attach your resume/CV and a cover letter (optional). Once you have attached your document/s click 'Next'.

Step 3: Please review your application and confirm everything is correct. Click 'Confirm' to send your completed application.


You will receive an email to confirm your application has been received. 


Apply Now

Privacy Acknowledgment

Collection of Personal Information

Byron Shire Council is collecting personal information from you as part of the recruitment and selection process. Council recognises the importance of privacy and is committed to ensuring the privacy of your personal information collected and/or received by us.

Council's recruitment applications are hosted by external service providers who also recognise the importance of privacy. By proceeding with your application, you acknowledge that your personal information will be hosted by these external service providers until such time as you elect not to have your information stored on these external hosted sites.

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