Customer Service Officer

Byron Shire Council is focused on partnering with our community and offers pristine beaches, diverse lifestyles, a magnificent natural environment and a subtropical climate. Stay, live and work in our community.

Byron Shire Council has a high performance, collaborative culture.  We are a growth-oriented organisation and value individuals who are driven to succeed and exceed expectations.  We like to focus on understanding how a potential candidates talents and strengths align with the role they are interested in.  Working in Local Government and for Byron Shire Council provides opportunities to grow in the direction that you aspire. 

We provide a rewarding and flexible working environment and celebrate our values of:

• We lead with enthusiasm and purpose
• We are open, honest and respectful
• We foster well-being and creativity
• We achieve our goals and succeed together

We are looking for:

If you are looking for an exciting opportunity then these may be exactly what you are looking for.  We have passion and enthusiasm and are looking for like-minded people to join us on our journey. 

Byron Shire Council is currently seeking enthusiastic Customer Service Officers.  The positions play a key role in providing efficient and effective delivery of Council services to customers, ensuring service excellence.

Some specific tasks include:

• Actively listening to, understanding and empathising with customers of Council and work towards satisfactory outcomes.
• Providing accurate and timely advice on a broad range of enquiries.
• Undertaking administrative tasks with accuracy and attention to detail with data entry/keyboard skills.
• Accessing, maintaining and retrieving data from Council's property and revenue databases.
• Providing accurate cashiering.
• Operating a telephone system for a medium to large organisation.

The successful candidates will meet the criteria set out in the Position Description below.

Enjoy our Employee Benefits 

This opportunity offers:

• x1 permanent, full-time position (35 hours per week) and
• the opportunity to be considered for inclusion on a merit list of suitable candidates that can be employed by Council for future permanent, temporary, and casual appointments that may be full-time or part-time in nature (up to 35 hours per week)
• Flexible working arrangements may be negotiated
• Salary and Conditions will be in accordance with the NSW Local Government (State) Award with an appointment at a salary in the range of $1,155.40 to $1,338.70 per 35 hour week (dependent upon skills and experience) - pro-rata rates apply for part-time positions
• Brightness of future
• Security
• Partner with an organisation that is taking steps in all areas to reduce our carbon emissions and be an innovative and sustainable council.

Other benefits include:

• Annual salary reviews and identified salary increases for financial year 2025/2026 based on award conditions 
• 11.5% superannuation 
• Access to Long Service Leave from 5 years' service
• Education and training support
• Flexible work hours
• Attractive salary packaging scheme.
• Employee Assistance Program (4 sessions per year)
• Fitness Passport
• Health and Wellbeing days
• Opportunity to work with an experienced and committed team.

Location:

This position is based at Mullumbimby, however Council can require you to work from other work sites as required for operational reasons.

Contact:  

Renae Fegent - Customer Service Coordinator - Phone number: (02) 6626 7329 (Monday to Thursday).

Closing date:

10pm (NSW time), Sunday 24 November 2024.  Late applications will not be permitted.

Position Description:

Download the Customer Service Officer Position Description (PDF,504KB) 

To stay up to date with Council vacancies sign up for a job alert via the following link.

Current vacancies - Byron Shire Council (nsw.gov.au)

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of our community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply for our vacancies.

We are open to discussing flexible working arrangements and encourage our people to explore new ways of working – including part-time, job-share or working from different locations. Everyone can ask about it.

We strongly encourage applications from people with disability and will provide reasonable adjustments in our recruitment process and in the workplace. If you need an adjustment during the recruitment process, please call or email the contact person listed above, and also advise us of your preferred method of communication. 

*Byron Shire Council is committed to being a child safe organisation – we respect all children and their wellbeing. We will embed Child Safe Standards into our leadership, governance and culture. We will support our staff and volunteers in their responsibilities. We will strive to keep children safe from harm and abuse.

Pre-Employment Screening Process:

• Reference Checks: Referees will preferably be your current or most recent supervisor and must be able to comment directly on your abilities in a work situation. If you have any objection to this action, your concerns should be raised in your application and be discussed with the Selection Panel.
• Functional Health Assessment: If applicable, the functional health assessment evaluates your physical and functional capacity against the physical demands necessary to safely perform the job for which you have applied. Applicable roles are subject to drug and alcohol testing, please note these tests will potentially require the provision of a urine sample, and a positive test will preclude a candidate from employment with Council at that time. 
• Background Screening: Background checks verify the information you have provided in your application, and where applicable, also check for relevant criminal history. Checks may also include, for example, a confirmation of your employment history, qualifications/tickets and working with children clearance.

HOW TO APPLY:

Scout Talent has released an improvement to the candidate application experience through the 'Save Application' Feature. As a candidate you can start an application and progressively update the application until they are ready to submit.

You can start an application on the go, from anywhere and return to finish your application via the automatic follow up email when you have time and the required information at hand. 

You must use your own email address and not one used previously by another person that has applied for a position with Council.

Being mindful of diversity and inclusion we have provided 2 options to apply for the position.

Option 1 - Written Application

You may wish to prepare your responses in a Word document, and then COPY and PASTE into the fields below.  

Step 1: Fill out our online application form below. Once you have completed all the questions, click 'Next'

Step 2: Attach your resume/CV and a cover letter (optional). Once you have attached your document/s click 'Next'.

Step 3: Please review your application and confirm everything is correct. Click 'Confirm' to send your completed application.

 You will receive an email to confirm your application has been received. 

Option 2 - Audio File Application

Step 1: Scroll down and review the Questions that you are required to answer. 

Step 2: Record an audio file of your responses and save the file (the file must be in an MP3 format and less than 50MB). Please note that all questions with a drop box or a check box as well as the reference checks details can not be answered via audio file and must be completed below.

Step 3: Fill out the Personal Details section and the questions that can not be completed by audio file on the application form below. For all of the Questions where you are responding via audio file, type the response “audio file”.  Once you have completed all the questions, click 'Next'

Step 4: Attach your resume/CV, a cover letter (optional) and your audio file.  Once you have attached your documents click 'Next'.

Step 5: Please review your application and confirm everything is correct. Click 'Confirm' to send your completed application.

You will receive an email to confirm your application has been received.