EOI On-Call Coordinator (Roster) - Rolling Vacancy

Byron Shire Council is focused on partnering with our community and offers pristine beaches, diverse lifestyles, a magnificent natural environment and a subtropical climate. Stay, live and work in our community.

Byron Shire Council has a high performance, collaborative culture.  We are a growth-oriented organisation and value individuals who are driven to succeed and exceed expectations.  We like to focus on understanding how a potential candidates talents and strengths align with the role they are interested in.  Working in Local Government and for Byron Shire Council provides opportunities to grow in the direction that you aspire. 

We provide a rewarding and flexible working environment and celebrate our values of:

• We lead with enthusiasm and purpose
• We are open, honest and respectful
• We foster well-being and creativity
• We achieve our goals and succeed together

We are looking for:

If you are looking for an exciting opportunity then this may be the role for you.  We have passion and enthusiasm and are looking for like-minded people to join us on our journey. 

Byron Shire Council is currently seeking Expressions of Interest for the position of On-Call Coordinator (Roster).  Council has an existing pool of Works, Open Spaces and Facilities (WOSF) On-Call Coordinators which come from many departments within Council.  Council is seeking to supplement the On-Call Coordinator roster.  The more staff that are able and willing to fill this role, the lower the impact will be across the teams.  The larger the roster, the fewer times each staff member needs to be on call each year.  The position plays a key role in assisting in providing coordination and supervision of ground teams responding to emergency on-call requests on behalf of the Works and Open Spaces Departments.

Some specific tasks include:

• Filter after hours call outs for immediate actioning by WOSF ground staff or reallocate to day staff for actioning.
• Work after hours on an as needed basis to provide coordination and oversight of the on ground, on-call crews.
• Escalate after hour calls outs to senior management (if required).
• Provide high quality customer service over the phone and respond to client enquiries.

The successful candidate will meet the criteria set out in the Position Description.

This role is shared amongst numerous Council staff who hold the role for a week at a time.  The role is activated each day when Council offices are closed.  The Works, Open Spaces and Facilities (WOSF) On-Call Coordinator takes calls from the out of hours call centre and allocates tasks to on call staff as required.

Enjoy our Employee Benefits 

This opportunity offers:

• A role that is shared amongst numerous Council staff who hold the role for a week at a time on a rotating roster basis.  The role is activated each day when Council offices are closed.
• Salary and Conditions will be in accordance with the NSW Local Government (State) Award.
• On-call daily rate - $25 per day during the week.  On-call Saturday/Sunday rate - $50 per day.  On-call for 7 consecutive days (including a weekend) - $225 per week.  Rates begin when taking over the “on call phone”.  Ordinary and overtime rates, in line with the Award, will apply when managing and coordinating after hours call outs.  On-Call Coordinator rostered hours are between 4.30 pm and 8.30 am during week-days and 24/7 on weekends and public holidays.

 Location:

This position works remotely, however Council can require you to work from other work sites as required for operational reasons.

Contact:  

Kirk Weallans - Operations Coordinator - Phone number: (02) 6684 3018.

Closing date:

10pm (NSW time), Sunday 28 June 2026 (Note: this is a rolling vacancy and application campaign which means that applications will be assessed as they are received and interviews conducted, as necessary, by the panel).  Late applications will not be permitted.

Position Description:

Download the On-Call Coordinator Position Description (PDF,517KB) 

To stay up to date with Council vacancies sign up for a job alert via the following link.

Current vacancies - Byron Shire Council (nsw.gov.au)

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of our community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply for our vacancies.

We are open to discussing flexible working arrangements and encourage our people to explore new ways of working – including part-time, job-share or working from different locations. Everyone can ask about it.

We strongly encourage applications from people with disability and will provide reasonable adjustments in our recruitment process and in the workplace. If you need an adjustment during the recruitment process, please call or email the contact person listed above, and also advise us of your preferred method of communication. 

*Byron Shire Council is committed to being a child safe organisation – we respect all children and their wellbeing. We will embed Child Safe Standards into our leadership, governance and culture. We will support our staff and volunteers in their responsibilities. We will strive to keep children safe from harm and abuse.

Pre-Employment Screening Process:

• Reference Checks: Referees will preferably be your current or most recent supervisor and must be able to comment directly on your abilities in a work situation. If you have any objection to this action, your concerns should be raised in your application and be discussed with the Selection Panel.
• Functional Health Assessment: If applicable, the functional health assessment evaluates your physical and functional capacity against the physical demands necessary to safely perform the job for which you have applied. Applicable roles are subject to drug and alcohol testing, please note these tests will potentially require the provision of a urine sample, and a positive test will preclude a candidate from employment with Council at that time. 
• Background Screening: Background checks verify the information you have provided in your application, and where applicable, also check for relevant criminal history. Checks may also include, for example, a confirmation of your employment history, qualifications/tickets and working with children clearance.

HOW TO APPLY:

Scout Talent has released an improvement to the candidate application experience through the 'Save Application' Feature. As a candidate you can start an application and progressively update the application until they are ready to submit.

You can start an application on the go, from anywhere and return to finish your application via the automatic follow up email when you have time and the required information at hand. 

You must use your own email address and not one used previously by another person that has applied for a position with Council.

Being mindful of diversity and inclusion we have provided 2 options to apply for the position.

Option 1 - Written Application

You may wish to prepare your responses in a Word document, and then COPY and PASTE into the fields below.  

Step 1: Fill out our online application form below. Once you have completed all the questions, click 'Next'

Step 2: Attach your resume/CV and a cover letter (optional). Once you have attached your document/s click 'Next'.

Step 3: Please review your application and confirm everything is correct. Click 'Confirm' to send your completed application.

 You will receive an email to confirm your application has been received. 

Option 2 - Audio File Application

Step 1: Scroll down and review the Questions that you are required to answer. 

Step 2: Record an audio file of your responses and save the file (the file must be in an MP3 format and less than 50MB). Please note that all questions with a drop box or a check box as well as the reference checks details can not be answered via audio file and must be completed below.

Step 3: Fill out the Personal Details section and the questions that can not be completed by audio file on the application form below. For all of the Questions where you are responding via audio file, type the response “audio file”.  Once you have completed all the questions, click 'Next'

Step 4: Attach your resume/CV, a cover letter (optional) and your audio file.  Once you have attached your documents click 'Next'.

Step 5: Please review your application and confirm everything is correct. Click 'Confirm' to send your completed application.

You will receive an email to confirm your application has been received.